20 Questions

Best Questions to Ask in a Phone Interview

Strategic questions to ask during phone interviews to understand the role, company culture, and what they look for in candidates, while making a strong impression.

1

What does a typical day look like for someone in this role?

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Why this works

Helps you understand the daily responsibilities and workflow, giving you a clear picture of what the job actually involves.

2

What are the key skills and qualities you look for in candidates?

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Why this works

Reveals what they value most in candidates and helps you understand how to position yourself as a strong fit for the role.

3

What's the company culture like and what makes it unique?

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Why this works

Shows interest in the work environment and helps you determine if the company would be a good cultural fit for you.

4

What opportunities are there for professional development and career growth?

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Why this works

Demonstrates your long-term thinking and shows you're interested in growing with the company, not just getting a job.

5

What's the team structure like and who would I be working with?

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Why this works

Helps you understand the work environment and whether you'd enjoy working with the team structure they have.

6

What are the biggest challenges facing the company right now?

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Why this works

Shows you understand the business context and demonstrates your interest in the broader challenges and opportunities.

7

What training and support will be provided for new hires?

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Why this works

Ensures you understand the learning resources available and shows you're committed to getting up to speed quickly.

8

What are the performance expectations and how is success measured?

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Why this works

Helps you understand what's expected of you and how your performance will be evaluated, which is crucial for success.

9

What's the company's approach to work-life balance?

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Why this works

Important for understanding the company's values and whether they support employees' personal lives and well-being.

10

What are the most rewarding aspects of working in this role?

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Why this works

Gets personal insights about job satisfaction and helps you understand what makes the work fulfilling.

11

What's the company's approach to diversity and inclusion?

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Why this works

Shows you value inclusive workplaces and helps you understand if the company shares your values.

12

What are the typical career paths for someone in this role?

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Why this works

Helps you understand advancement opportunities and shows you're thinking about your future with the company.

13

What are the most common mistakes new hires make and how can I avoid them?

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Why this works

Shows you're proactive about success and gives you valuable insights into what to avoid in your first months.

14

What's the company's approach to technology and innovation?

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Why this works

Shows interest in the company's innovation and helps you understand how they're adapting to technological changes.

15

What are the biggest opportunities for growth in this role?

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Why this works

Shows interest in advancement and helps you understand what potential exists for career development.

16

What's the company's approach to employee recognition and development?

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Why this works

Reveals their commitment to employee growth and helps you understand how they support their team members.

17

What are the most important trends in the industry that I should be aware of?

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Why this works

Demonstrates your interest in staying current with industry developments and shows you're thinking about the future.

18

What's the company's approach to remote work and flexible arrangements?

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Why this works

Important for understanding the company's flexibility and whether they support modern work arrangements.

19

What are the next steps in the interview process?

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Why this works

Shows you're interested in moving forward and helps you understand what to expect in the coming weeks.

20

What questions do you have for me about my background or experience?

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Why this works

Shows confidence and gives the interviewer a chance to learn more about you, potentially leading to a more meaningful conversation.

Mastering Phone Interviews

Expert tips and techniques for getting the most out of these questions.

Best Practices

Prepare Your Questions in Advance

Write down your questions beforehand so you don't forget anything important during the call.

Be Genuinely Curious

Ask questions you're genuinely interested in hearing the answers to, not just questions you think you should ask.

Listen and Take Notes

Pay attention to their answers and take notes so you can remember important details later.

Question Sequences

The Role Understanding Sequence

1
Start with: 'What does a typical day look like for someone in this role?'
2
Follow with: 'What are the key skills and qualities you look for in candidates?'
3
Conclude with: 'What are the performance expectations and how is success measured?'

The Company Culture Sequence

1
Begin with: 'What's the company culture like and what makes it unique?'
2
Continue with: 'What's the company's approach to work-life balance?'
3
Finish with: 'What's the company's approach to diversity and inclusion?'

Common Pitfalls

Don't Ask Questions You Can Answer Yourself

Avoid asking basic questions that can be answered by looking at their website or job posting.

Avoid Generic Questions

Make your questions specific to the role and company rather than asking the same questions to every employer.

Don't Focus Only on Benefits

While benefits are important, focus more on the role, company culture, and growth opportunities.

Conversation Templates

The Role Exploration Template

1
Step 1: Understand daily work: 'What does a typical day look like for someone in this role?'
2
Step 2: Learn requirements: 'What are the key skills and qualities you look for in candidates?'
3
Step 3: Explore expectations: 'What are the performance expectations and how is success measured?'

The Company Culture Template

1
Step 1: Understand culture: 'What's the company culture like and what makes it unique?'
2
Step 2: Explore work-life balance: 'What's the company's approach to work-life balance?'
3
Step 3: Learn about values: 'What's the company's approach to diversity and inclusion?'

Further Reading

"The 2-Hour Job Search" by Steve Dalton
"What Color Is Your Parachute?" by Richard N. Bolles
LinkedIn career development resources

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