20 Questions

Best Questions to Ask in a Phone Screen

Strategic questions to ask during phone screen interviews, helping you assess candidates effectively and make informed hiring decisions.

1

What interests you most about this role and our company?

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Why this works

Reveals their motivation and research while showing whether they've done their homework about the company and position.

2

What's your experience with the key technologies we use?

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Why this works

Assesses their technical skills while revealing their familiarity with the tools and technologies required for the role.

3

How do you approach learning new skills and technologies?

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Why this works

Shows their learning ability while revealing their approach to professional development and skill acquisition.

4

What's your ideal work environment and team structure?

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Why this works

Reveals their preferences while helping you assess whether they'll fit well with your company culture and team dynamics.

5

How do you handle tight deadlines and high-pressure situations?

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Why this works

Assesses their stress management while revealing their approach to handling challenging work situations.

6

What's your experience working with remote teams or distributed teams?

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Why this works

Shows their remote work experience while revealing their ability to collaborate effectively in virtual environments.

7

How do you approach problem-solving and troubleshooting?

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Why this works

Reveals their analytical thinking while showing their approach to identifying and resolving issues.

8

What's your experience with project management and meeting deadlines?

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Why this works

Assesses their organizational skills while revealing their ability to manage time and deliver results.

9

How do you handle feedback and constructive criticism?

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Why this works

Shows their receptiveness to feedback while revealing their approach to learning and improvement.

10

What's your approach to collaborating with different personality types?

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Why this works

Reveals their interpersonal skills while showing their ability to work effectively with diverse team members.

11

How do you stay current with industry trends and best practices?

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Why this works

Shows their commitment to learning while revealing their approach to staying updated in their field.

12

What's your experience with client or customer interaction?

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Why this works

Assesses their communication skills while revealing their ability to work with external stakeholders.

13

How do you approach mentoring or helping junior team members?

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Why this works

Shows their leadership potential while revealing their approach to knowledge sharing and team development.

14

What's your experience with agile methodologies or project frameworks?

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Why this works

Assesses their familiarity with modern project management while revealing their experience with structured approaches.

15

How do you handle competing priorities and multiple projects?

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Why this works

Shows their multitasking ability while revealing their approach to managing complex workloads.

16

What's your experience with data analysis and reporting?

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Why this works

Assesses their analytical skills while revealing their ability to work with data and create insights.

17

How do you approach building relationships with stakeholders?

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Why this works

Shows their relationship-building skills while revealing their approach to managing stakeholder relationships.

18

What's your experience with quality assurance and testing?

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Why this works

Assesses their attention to detail while revealing their approach to ensuring quality and accuracy.

19

How do you handle ambiguity and unclear requirements?

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Why this works

Shows their adaptability while revealing their approach to working with incomplete or changing information.

20

What questions do you have about the role, team, or company?

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Why this works

Reveals their engagement and interest while showing what they consider important to know about the opportunity.

Best Practices for Phone Screen Interviews

Expert tips and techniques for getting the most out of these questions.

Best Practices

Prepare a Structured Interview Format

Create a consistent format with key questions that help you assess all candidates fairly and systematically.

Focus on Behavioral and Situational Questions

Ask questions that reveal how candidates handle real situations and challenges they'll face in the role.

Assess Cultural Fit and Soft Skills

Evaluate communication skills, problem-solving approach, and alignment with company values and culture.

Question Sequences

The Technical Assessment

1
What's your experience with the key technologies we use?
2
How do you approach learning new skills and technologies?
3
What's your experience with agile methodologies or project frameworks?
4
What's your experience with data analysis and reporting?

The Cultural Fit Focus

1
What interests you most about this role and our company?
2
What's your ideal work environment and team structure?
3
How do you approach collaborating with different personality types?
4
What questions do you have about the role, team, or company?

Common Pitfalls

Don't Focus Only on Technical Skills

Assess soft skills, cultural fit, and communication abilities in addition to technical qualifications.

Avoid Leading Questions

Ask open-ended questions that allow candidates to provide genuine responses rather than leading them to specific answers.

Don't Skip the Candidate's Questions

Give candidates time to ask questions about the role, company, and team to assess their engagement and interest.

Interview Templates

The Technical Assessment

1
Step 1: Start with: "What's your experience with the key technologies we use?"
2
Step 2: Follow with: "How do you approach learning new skills and technologies?"
3
Step 3: Assess with: "What's your experience with agile methodologies or project frameworks?"

The Cultural Fit Assessment

1
Step 1: Begin with: "What interests you most about this role and our company?"
2
Step 2: Probe with: "What's your ideal work environment and team structure?"
3
Step 3: Clarify with: "What questions do you have about the role, team, or company?"

Further Reading

"The Essential Guide to Hiring and Getting Hired" by Lou Adler
"Who: The A Method for Hiring" by Geoff Smart
"Hiring for Attitude" by Mark Murphy

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