20 Questions

Good Questions to Ask During Phone Interview

Strategic questions for phone interviews that demonstrate your interest, gather valuable information, and help you stand out while learning about the role and company.

1

What does success look like in this role during the first 90 days?

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Why this works

Reveals specific expectations for the initial period and shows what milestones and achievements they want to see, helping you understand how to hit the ground running.

2

What are the biggest challenges someone in this role typically faces and how can I prepare for them?

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Why this works

Shows their honesty about role difficulties and reveals what obstacles you might encounter, helping you prepare and demonstrate your problem-solving approach.

3

How do you measure performance in this role and what metrics are most important?

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Why this works

Reveals their performance evaluation criteria and shows what specific metrics and outcomes they use to assess success in the position.

4

What opportunities are there for professional development and career advancement?

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Why this works

Shows their investment in employee growth and reveals what development opportunities, training, and advancement paths are available in the organization.

5

What is the team dynamic like and how do you foster collaboration?

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Why this works

Reveals the team culture and shows how they promote teamwork and collaboration, helping you understand the working environment you'll be joining.

6

What is your management style and how do you prefer to communicate with your team?

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Why this works

Shows their leadership approach and reveals their communication preferences, helping you understand how to work effectively with them.

7

What are the company's biggest priorities right now and how does this role contribute?

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Why this works

Reveals current company focus and shows how your role fits into the broader organizational strategy and priorities.

8

What is the company culture like and what values are most important?

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Why this works

Shows their cultural values and reveals what principles and behaviors are most valued in the organization.

9

How do you handle different work styles and what is your approach to flexibility?

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Why this works

Reveals their flexibility and shows their approach to accommodating different working styles and preferences.

10

What is your approach to feedback and how do you help employees grow and improve?

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Why this works

Shows their development philosophy and reveals their approach to providing feedback and supporting employee growth.

11

What are the company's long-term goals and how do you see this role evolving?

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Why this works

Reveals their strategic vision and shows how they see the role developing over time and contributing to long-term objectives.

12

What is your approach to work-life balance and how do you support employee well-being?

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Why this works

Shows their commitment to employee well-being and reveals their approach to supporting work-life balance and employee health.

13

What is your approach to innovation and how do you encourage new ideas?

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Why this works

Reveals their innovation culture and shows their approach to fostering creativity and encouraging new ideas from employees.

14

What is your approach to diversity and inclusion and how do you promote equity?

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Why this works

Shows their commitment to diversity and reveals their approach to creating an inclusive environment where all employees can thrive.

15

What is your approach to change management and how do you help employees adapt?

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Why this works

Reveals their change management skills and shows their approach to helping employees navigate organizational changes and transitions.

16

What is your approach to conflict resolution and how do you handle team disagreements?

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Why this works

Shows their conflict management skills and reveals their approach to addressing and resolving team conflicts and disagreements.

17

What is your approach to recognition and how do you celebrate team achievements?

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Why this works

Reveals their recognition practices and shows their approach to acknowledging and celebrating team and individual achievements.

18

What is your approach to technology and how do you stay current with industry trends?

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Why this works

Shows their technology focus and reveals their approach to staying current with industry trends and technological developments.

19

What is your approach to customer focus and how do you ensure customer satisfaction?

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Why this works

Reveals their customer orientation and shows their approach to maintaining high customer satisfaction and service quality.

20

What are your expectations for the first few weeks and how can I best prepare for success?

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Why this works

Shows their onboarding approach and reveals what they expect during the initial period and how you can prepare for a successful start.

Best Practices for Phone Interview Questions

Expert tips and techniques for getting the most out of these questions.

Best Practices

Prepare Thoughtful Questions

Research the company and role beforehand. Prepare specific questions that show you've done your homework and are genuinely interested in the opportunity.

Be Clear and Concise

Ask clear, concise questions that can be easily understood over the phone. Avoid overly complex questions that might be difficult to follow.

Listen Actively and Take Notes

Pay attention to their answers and take notes if appropriate. This shows you value their insights and want to remember important information.

Question Sequences

The Role and Performance Sequence

1
What does success look like in this role during the first 90 days?
2
What are the biggest challenges someone in this role typically faces and how can I prepare for them?
3
How do you measure performance in this role and what metrics are most important?
4
What are your expectations for the first few weeks and how can I best prepare for success?

The Company Culture and Values Sequence

1
What is the company culture like and what values are most important?
2
What is your approach to work-life balance and how do you support employee well-being?
3
What is your approach to diversity and inclusion and how do you promote equity?
4
What is your approach to innovation and how do you encourage new ideas?

Common Pitfalls

Don't Ask About Salary Too Early

Focus on learning about the role, culture, and expectations first. Salary discussions can come later in the process.

Don't Make Assumptions

Avoid making assumptions about the role or company. Ask questions to understand their specific approach and expectations.

Don't Ignore Their Time

Be mindful of time constraints and don't monopolize the conversation. Ask concise questions that can be answered efficiently.

Conversation Templates

The Role and Performance Focus

1
Step 1: Start with: "What does success look like in this role during the first 90 days?"
2
Step 2: Follow with: "What are the biggest challenges someone in this role typically faces and how can I prepare for them?"
3
Step 3: Explore with: "How do you measure performance in this role and what metrics are most important?"
4
Step 4: Conclude with: "What are your expectations for the first few weeks and how can I best prepare for success?"

The Company Culture and Values Focus

1
Step 1: Begin with: "What is the company culture like and what values are most important?"
2
Step 2: Investigate with: "What is your approach to work-life balance and how do you support employee well-being?"
3
Step 3: Explore with: "What is your approach to diversity and inclusion and how do you promote equity?"
4
Step 4: Clarify with: "What is your approach to innovation and how do you encourage new ideas?"

Further Reading

"The Complete Guide to Phone Interviews" by National Association of Colleges and Employers
"Phone Interview Best Practices" by Society for Human Resource Management
"The Phone Interview Handbook" by American Management Association

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