20 Questions

Questions to Ask a Handyman

Essential questions to ask before hiring a handyman to ensure quality work, fair pricing, and a smooth home repair or improvement project.

1

Are you licensed and insured?

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Why this works

Protects you from liability if accidents occur and verifies they meet legal requirements.

2

What types of projects do you specialize in?

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Why this works

Ensures their expertise matches your specific repair or improvement needs.

3

Can you provide references from recent customers?

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Why this works

Allows you to verify their work quality and professionalism through past client experiences.

4

How do you charge—hourly rate or flat fee per project?

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Why this works

Clarifies the pricing structure so you can budget appropriately and avoid surprises.

5

Can you provide a written estimate before starting work?

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Why this works

Ensures transparency about costs and creates a reference point if disputes arise.

6

How long do you expect this project to take?

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Why this works

Sets realistic timeline expectations and helps you plan around the work being done.

7

Do you guarantee your work, and what does that cover?

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Why this works

Protects you if repairs fail or issues arise after completion.

8

Will you handle permits if needed, or is that my responsibility?

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Why this works

Clarifies who manages regulatory compliance for projects requiring permits.

9

Do you use your own tools and materials, or do I need to provide them?

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Why this works

Prevents confusion about what's included in the service and avoids delays.

10

What happens if you discover additional problems while working?

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Why this works

Establishes the process for addressing unexpected issues and associated costs.

11

Are you the one who will be doing the work, or will you send someone else?

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Why this works

Ensures you know who will actually be in your home and their qualifications.

12

Do you clean up after completing the work?

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Why this works

Sets expectations about site cleanup and whether you'll need to handle disposal.

13

What forms of payment do you accept?

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Why this works

Avoids payment confusion and helps you prepare the appropriate method.

14

When do you need payment—upfront, upon completion, or in installments?

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Why this works

Clarifies payment terms and protects you from paying in full before work is done.

15

Have you done this type of work before? Can you show examples?

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Why this works

Verifies their experience with your specific project and quality standards.

16

What should I do to prepare before you arrive?

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Why this works

Ensures you're ready and prevents delays due to inadequate prep work.

17

Are there any potential complications or challenges with my project?

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Why this works

Identifies risks or issues upfront so you're not blindsided during the work.

18

Do you offer any warranties on parts or materials?

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Why this works

Provides recourse if materials fail prematurely after installation.

19

What's your cancellation or rescheduling policy?

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Why this works

Protects both parties if plans change and clarifies any associated fees.

20

Can you start right away, or is there a waiting period?

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Why this works

Helps you plan around their availability and urgency of your repair needs.

Best Practices for Hiring a Handyman

Expert tips and techniques for getting the most out of these questions.

Best Practices

Get Multiple Quotes

Contact at least three handymen to compare pricing, timelines, and professionalism before deciding.

Verify Credentials

Check their license, insurance, and online reviews. Don't skip this step even for small jobs.

Get Everything in Writing

Request written estimates, timelines, and guarantees. Verbal agreements are hard to enforce.

Trust Your Instincts

If something feels off during your initial interaction, find someone else. You're inviting them into your home.

Question Sequences

The Vetting Sequence

1
Are you licensed and insured?
2
Can you provide references from recent customers?
3
Have you done this type of work before? Can you show examples?

The Pricing Clarity Sequence

1
How do you charge—hourly rate or flat fee per project?
2
Can you provide a written estimate before starting work?
3
When do you need payment—upfront, upon completion, or in installments?

The Project Logistics Sequence

1
How long do you expect this project to take?
2
Do you use your own tools and materials, or do I need to provide them?
3
What should I do to prepare before you arrive?

Common Pitfalls

Don't Pay the Full Amount Upfront

Pay a deposit if needed, but save the majority for completion. This protects you if work is subpar or incomplete.

Don't Hire Without Checking Insurance

If an uninsured handyman gets hurt on your property, you could be liable for medical costs.

Don't Accept Vague Estimates

Insist on detailed, itemized quotes. Vague estimates often balloon into surprise charges.

Don't Ignore Red Flags

Poor communication, pressure tactics, or unwillingness to provide references are signs to walk away.

Hiring Templates

The Initial Contact Framework

1
Step 1: Start with: 'I need help with [specific project]. Do you handle this type of work?'
2
Step 2: Follow with: 'Are you licensed and insured?'
3
Step 3: Ask: 'Can you provide a written estimate?'
4
Step 4: Close with: 'When would you be available to start?'

The Reference Check Framework

1
Step 1: Start with: 'Can you provide references from recent customers with similar projects?'
2
Step 2: Contact references: 'How was your experience working with [handyman]?'
3
Step 3: Ask: 'Were there any issues with quality, timing, or cost?'
4
Step 4: Close with: 'Would you hire them again?'

Further Reading

Angie's List or HomeAdvisor for contractor reviews
Your local Better Business Bureau
State contractor licensing board website

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