20 Questions

Questions to Ask a Manufacturer

Strategic questions to ask manufacturers to evaluate their capabilities, quality standards, and suitability for your business needs.

1

What is your production capacity and lead times?

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Why this works

Establishes their ability to meet your volume requirements and helps you understand their production timeline.

2

What quality control processes do you have in place?

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Why this works

Reveals their commitment to quality and helps you understand how they ensure consistent product standards.

3

What certifications and standards do you meet?

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Why this works

Shows their compliance with industry standards and helps you understand their regulatory adherence.

4

What is your minimum order quantity?

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Why this works

Clarifies their production requirements and helps you understand if they can accommodate your order size.

5

How do you handle product customization and modifications?

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Why this works

Shows their flexibility and helps you understand their ability to meet your specific requirements.

6

What is your approach to supply chain management?

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Why this works

Reveals their supply chain reliability and helps you understand their risk management strategies.

7

How do you handle quality issues and product defects?

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Why this works

Shows their problem-solving approach and helps you understand their commitment to customer satisfaction.

8

What is your pricing structure and payment terms?

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Why this works

Clarifies costs and helps you understand their payment requirements and pricing flexibility.

9

How do you handle intellectual property and confidentiality?

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Why this works

Ensures your designs and information are protected and helps you understand their security measures.

10

What is your experience with similar products or industries?

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Why this works

Reveals their relevant experience and helps you understand their familiarity with your product type.

11

How do you handle production delays and unexpected issues?

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Why this works

Shows their contingency planning and helps you understand their ability to manage disruptions.

12

What is your approach to sustainability and environmental responsibility?

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Why this works

Reveals their environmental practices and helps you understand their commitment to sustainable manufacturing.

13

How do you handle communication and project management?

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Why this works

Shows their project management capabilities and helps you understand how they keep you informed.

14

What is your policy on samples and prototyping?

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Why this works

Clarifies their approach to product development and helps you understand their prototyping capabilities.

15

How do you handle shipping and logistics?

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Why this works

Shows their distribution capabilities and helps you understand their shipping and delivery options.

16

What is your approach to continuous improvement?

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Why this works

Reveals their commitment to innovation and helps you understand how they improve their processes.

17

How do you handle regulatory compliance and documentation?

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Why this works

Shows their regulatory expertise and helps you understand their compliance capabilities.

18

What is your track record with similar clients?

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Why this works

Reveals their client satisfaction and helps you understand their experience with similar projects.

19

How do you handle scaling production up or down?

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Why this works

Shows their flexibility and helps you understand their ability to adapt to changing demand.

20

What support do you provide after production is complete?

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Why this works

Reveals their ongoing support and helps you understand what assistance they provide post-production.

Best Practices for Manufacturer Evaluation

Expert tips and techniques for getting the most out of these questions.

Evaluation Criteria

Assess Production Capabilities

Evaluate their capacity, quality control, and ability to meet your specific requirements and timelines.

Verify Quality Standards

Check their certifications, quality control processes, and track record for consistent product quality.

Evaluate Business Practices

Review their communication, project management, and customer service to ensure a good working relationship.

Assessment Strategies

The Manufacturer Evaluation

1
Start with: 'What is your production capacity and lead times?'
2
Follow with: 'What quality control processes do you have?'
3
Assess: 'What is your experience with similar products?'

Warning Signs to Watch For

Unrealistic Promises

Be cautious of manufacturers who promise unrealistic timelines or capabilities that seem too good to be true.

Poor Communication

Avoid manufacturers who are difficult to reach or don't provide clear, timely responses to your questions.

Lack of Quality Control

Be concerned if they can't clearly explain their quality control processes or don't have proper certifications.

Selection Framework

The Manufacturer Selection Process

1
Step 1: Evaluate production capabilities and capacity
2
Step 2: Assess quality control and certifications
3
Step 3: Review business practices and communication
4
Step 4: Compare pricing and payment terms
5
Step 5: Check references and track record
6
Step 6: Make a decision based on overall fit and capabilities

Further Reading

Manufacturing and production management
Quality control and certification standards
Supply chain management and logistics
Working with manufacturing partners

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