20 Questions

Questions to Ask a Manufacturing Company

Navigate manufacturing partnerships with strategic questions that help you understand capabilities, quality standards, and processes while ensuring successful business relationships.

1

What's your company's manufacturing capabilities and specializations?

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Why this works

Reveals their core competencies while helping you understand what products and services they can provide for your needs.

2

How do you ensure quality control throughout your manufacturing process?

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Why this works

Demonstrates concern for quality while revealing their quality assurance processes and standards for maintaining product excellence.

3

What's your approach to supply chain management and vendor relationships?

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Why this works

Shows interest in reliability while revealing how they manage suppliers and ensure consistent material availability.

4

How do you handle capacity planning and production scheduling?

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Why this works

Demonstrates understanding of operations while revealing their approach to managing production volume and delivery timelines.

5

What's your experience with regulatory compliance and certifications?

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Why this works

Shows concern for standards while revealing their compliance with industry regulations and quality certifications.

6

How do you approach cost optimization and efficiency improvements?

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Why this works

Demonstrates interest in value while revealing their strategies for maintaining competitive pricing and operational efficiency.

7

What's your approach to technology and automation in manufacturing?

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Why this works

Shows forward-thinking while revealing how they leverage technology to improve production and maintain competitiveness.

8

How do you handle product customization and design modifications?

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Why this works

Demonstrates interest in flexibility while revealing their ability to adapt products to specific customer requirements.

9

What's your process for handling quality issues and product defects?

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Why this works

Shows concern for problem resolution while revealing their approach to addressing quality problems and customer satisfaction.

10

How do you manage environmental and sustainability practices?

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Why this works

Demonstrates values alignment while revealing their commitment to environmental responsibility and sustainable manufacturing.

11

What's your approach to workforce development and training?

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Why this works

Shows interest in their people while revealing how they develop and maintain skilled manufacturing teams.

12

How do you handle demand fluctuations and seasonal variations?

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Why this works

Demonstrates understanding of market dynamics while revealing their flexibility in managing production volume changes.

13

What's your approach to inventory management and just-in-time production?

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Why this works

Shows interest in efficiency while revealing their strategies for optimizing inventory levels and production flow.

14

How do you ensure product traceability and documentation?

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Why this works

Demonstrates concern for accountability while revealing their processes for tracking products through the manufacturing process.

15

What's your approach to continuous improvement and lean manufacturing?

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Why this works

Shows interest in innovation while revealing their commitment to ongoing process improvement and operational excellence.

16

How do you handle international shipping and logistics?

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Why this works

Demonstrates understanding of global operations while revealing their capabilities for international distribution and delivery.

17

What's your approach to intellectual property protection and confidentiality?

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Why this works

Shows concern for security while revealing their processes for protecting customer designs and proprietary information.

18

How do you measure and report on manufacturing performance?

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Why this works

Demonstrates interest in accountability while revealing their metrics and reporting processes for manufacturing effectiveness.

19

What's your approach to risk management and business continuity?

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Why this works

Shows concern for reliability while revealing their strategies for managing risks and ensuring uninterrupted production.

20

How do you see your company evolving in the next few years?

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Why this works

Demonstrates forward-thinking while revealing their vision for growth and adaptation to changing market conditions.

Mastering Manufacturing Partnerships

Expert tips and techniques for getting the most out of these questions.

Best Practices

Focus on Quality and Reliability

Ask about their quality control processes and reliability measures. This ensures you're working with a manufacturer that can consistently meet your standards.

Understand Their Capabilities

Get a clear picture of what they can and cannot do. This helps you assess whether they're the right fit for your specific manufacturing needs.

Consider Long-term Partnership

Ask about their approach to long-term relationships and how they support customer success over time.

Question Sequences

The Capability Explorer

1
What's your company's manufacturing capabilities and specializations?
2
How do you handle product customization and design modifications?
3
What's your approach to technology and automation in manufacturing?

The Quality Focus

1
How do you ensure quality control throughout your manufacturing process?
2
What's your process for handling quality issues and product defects?
3
How do you ensure product traceability and documentation?

Common Pitfalls

Don't Focus Only on Price

While cost is important, don't make it the only factor. Consider quality, reliability, and long-term partnership value.

Avoid Assuming Capabilities

Don't assume they can handle your specific requirements. Ask detailed questions about their experience with similar products or processes.

Don't Ignore Communication

Pay attention to how well they communicate and respond to your questions. Good communication is essential for successful manufacturing partnerships.

Conversation Templates

The Capability Assessor

1
Step 1: Start with: "What's your company's manufacturing capabilities and specializations?"
2
Step 2: Follow with: "How do you handle product customization and design modifications?"
3
Step 3: Deepen with: "What's your approach to technology and automation in manufacturing?"

The Quality Evaluator

1
Step 1: Begin with: "How do you ensure quality control throughout your manufacturing process?"
2
Step 2: Explore with: "What's your process for handling quality issues and product defects?"
3
Step 3: Connect with: "How do you ensure product traceability and documentation?"

Further Reading

"The Lean Manufacturing Handbook" by James P. Womack
"Manufacturing Excellence" by Thomas E. Vollmann
"The Machine That Changed the World" by James P. Womack, Daniel T. Jones, and Daniel Roos

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