Questions to Ask a PEO
Strategic questions to help you evaluate Professional Employer Organization (PEO) services, understand their offerings, and make informed decisions about outsourcing HR functions.
1What HR services do you provide and how comprehensive are they?
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What HR services do you provide and how comprehensive are they?
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Why this works
Understanding their service offerings helps you assess if they can meet all your HR needs and provide comprehensive support.
2How do you handle payroll processing and what systems do you use?
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How do you handle payroll processing and what systems do you use?
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Why this works
Understanding their payroll approach helps you assess if their systems and processes meet your needs and integrate with your operations.
3What's your approach to benefits administration and what options do you offer?
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What's your approach to benefits administration and what options do you offer?
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Why this works
Understanding their benefits approach helps you assess if they can provide competitive benefits and manage them effectively.
4How do you handle compliance and what regulations do you help with?
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How do you handle compliance and what regulations do you help with?
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Why this works
Understanding their compliance support helps you assess if they can help you meet regulatory requirements and avoid penalties.
5What's your approach to employee onboarding and offboarding?
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What's your approach to employee onboarding and offboarding?
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Why this works
Understanding their onboarding approach helps you assess if they can streamline your hiring process and ensure smooth transitions.
6How do you handle performance management and what tools do you provide?
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How do you handle performance management and what tools do you provide?
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Why this works
Understanding their performance management helps you assess if they can help you track and improve employee performance.
7What's your approach to training and development programs?
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What's your approach to training and development programs?
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Why this works
Understanding their training approach helps you assess if they can help you develop your employees and improve their skills.
8How do you handle employee relations and conflict resolution?
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How do you handle employee relations and conflict resolution?
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Why this works
Understanding their employee relations approach helps you assess if they can help you maintain positive workplace relationships.
9What's your approach to recruitment and talent acquisition?
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What's your approach to recruitment and talent acquisition?
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Why this works
Understanding their recruitment approach helps you assess if they can help you find and hire the right talent.
10How do you handle workers' compensation and what support do you provide?
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How do you handle workers' compensation and what support do you provide?
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Why this works
Understanding their workers' comp approach helps you assess if they can help you manage claims and reduce costs.
11What's your approach to safety programs and workplace safety?
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What's your approach to safety programs and workplace safety?
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Why this works
Understanding their safety approach helps you assess if they can help you maintain a safe workplace and reduce accidents.
12How do you handle technology and what systems do you provide?
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How do you handle technology and what systems do you provide?
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Why this works
Understanding their technology approach helps you assess if their systems meet your needs and integrate with your operations.
13What's your approach to data security and how do you protect information?
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What's your approach to data security and how do you protect information?
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Why this works
Understanding their security approach helps you assess if they can protect your sensitive employee and business information.
14How do you handle reporting and what analytics do you provide?
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How do you handle reporting and what analytics do you provide?
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Why this works
Understanding their reporting capabilities helps you assess if they can provide the insights you need to manage your workforce.
15What's your approach to customer service and how responsive are you?
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What's your approach to customer service and how responsive are you?
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Why this works
Understanding their service approach helps you assess if they can provide the support you need when you need it.
16How do you handle pricing and what are the costs?
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How do you handle pricing and what are the costs?
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Why this works
Understanding their pricing helps you assess if their services fit your budget and provide good value.
17What's your approach to contract terms and what flexibility do you offer?
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What's your approach to contract terms and what flexibility do you offer?
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Why this works
Understanding their contract terms helps you assess if their agreement meets your needs and provides the flexibility you want.
18How do you handle transitions and what support do you provide during onboarding?
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How do you handle transitions and what support do you provide during onboarding?
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Why this works
Understanding their transition support helps you assess if they can help you smoothly transition to their services.
19What's your approach to ongoing support and how do you handle issues?
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What's your approach to ongoing support and how do you handle issues?
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Why this works
Understanding their support approach helps you assess if they can provide ongoing assistance and resolve problems quickly.
20What questions should I ask to evaluate other PEOs?
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What questions should I ask to evaluate other PEOs?
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Why this works
Understanding what to ask helps you compare different PEOs and make informed decisions about which one is right for you.
Evaluating PEO Services
Expert tips and techniques for getting the most out of these questions.
Making the Right Choice
Assess Your Needs
Clearly define what HR services you need and what problems you're trying to solve before evaluating PEOs.
Compare Services
Compare the services, technology, and support offered by different PEOs to find the best fit for your needs.
Check References
Ask for references from similar companies to get honest feedback about their experience with the PEO.