20 Questions

Questions to Ask in a Server Interview

Strategic questions to ask during server interviews that demonstrate your interest, gather important information, and help you evaluate if the restaurant and role are right for you.

1

What is the typical day-to-day experience for a server here, and what can I expect from the work environment?

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Why this works

Provides clarity on the daily experience while helping you understand the work environment and what to expect in the role.

2

How does the restaurant handle training for new servers, and what support is provided during the learning period?

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Why this works

Shows your interest in learning while revealing the training process and support available for new employees.

3

What are the busiest times and days, and how does the restaurant handle high-volume periods?

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Why this works

Reveals the restaurant's peak times while showing how they manage busy periods and what to expect during high-volume shifts.

4

What is the restaurant's approach to customer service, and how do you ensure consistent quality?

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Why this works

Shows your interest in service quality while revealing the restaurant's standards and approach to maintaining consistent service.

5

How does the restaurant handle difficult customers or challenging situations, and what support is available?

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Why this works

Reveals the restaurant's approach to problem-solving while showing what support is available for handling difficult situations.

6

What opportunities exist for advancement within the restaurant, and how do you support career development?

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Why this works

Shows your interest in growth while revealing the career advancement opportunities and support for professional development.

7

How does the restaurant handle scheduling and time off requests, and what flexibility is available?

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Why this works

Reveals the restaurant's scheduling approach while showing what flexibility is available for work-life balance.

8

What are the biggest challenges servers face in this restaurant, and how do you address them?

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Why this works

Shows your understanding of the role while revealing the challenges and how the restaurant supports servers.

9

How does the restaurant handle tips and compensation, and what is the typical earning potential?

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Why this works

Reveals the compensation structure while showing what servers can expect to earn and how tips are handled.

10

What is the restaurant's approach to teamwork and collaboration, and how do servers work with other staff?

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Why this works

Shows your interest in teamwork while revealing the restaurant's culture and how different staff members collaborate.

11

How does the restaurant handle food safety and hygiene, and what training is provided?

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Why this works

Shows your understanding of food safety while revealing the restaurant's standards and training for maintaining hygiene.

12

What are the most important skills and qualities for success as a server here, and how do you identify and develop these?

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Why this works

Reveals the key competencies while showing what skills are most important and how the restaurant develops them.

13

How does the restaurant handle feedback and performance evaluation, and what is the feedback process?

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Why this works

Shows your interest in performance while revealing how feedback is provided and how performance is evaluated.

14

What are the biggest opportunities for the restaurant to improve, and how are you working to enhance the experience?

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Why this works

Shows your interest in improvement while revealing the restaurant's commitment to enhancing the work environment.

15

How does the restaurant handle different dietary restrictions and special requests, and what training is provided?

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Why this works

Shows your understanding of customer needs while revealing how the restaurant accommodates special dietary requirements.

16

What technology and systems are used in the restaurant, and what training is provided for new systems?

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Why this works

Reveals the restaurant's technology while showing what systems are used and how new employees learn them.

17

How does the restaurant handle employee recognition and rewards, and what incentives are available?

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Why this works

Shows your interest in recognition while revealing how the restaurant rewards good performance and what incentives are available.

18

What are the biggest opportunities for servers to add value to the restaurant, and how do you encourage this?

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Why this works

Reveals potential areas for contribution while showing how the restaurant encourages servers to add value and contribute to success.

19

How does the restaurant handle diversity and inclusion, and what initiatives are in place to support all employees?

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Why this works

Shows your interest in inclusion while revealing the restaurant's commitment to diversity and support for all employees.

20

What would you say are the most important things for me to know about working here, and how can I be successful?

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Why this works

Shows your interest in success while revealing what the restaurant considers most important for new employees to know.

Mastering Server Interview Conversations

Expert tips and techniques for getting the most out of these questions.

Best Practices

Show Interest in Service Quality

Demonstrate your understanding of customer service while asking about specific service standards and quality measures.

Understand the Work Environment

Ask about the daily experience, challenges, and support systems to assess if the restaurant is right for you.

Ask About Growth Opportunities

Inquire about advancement opportunities, training, and career development to show long-term thinking.

Question Sequences

The Experience Explorer

1
What is the typical day-to-day experience?
2
What are the busiest times and days?
3
What are the biggest challenges servers face?
4
How do you handle difficult customers?

The Growth Focus

1
What opportunities exist for advancement?
2
How do you support career development?
3
What training is provided?
4
What are the most important skills for success?

Common Pitfalls

Don't Focus Only on Tips

While compensation matters, also ask about training, support, and growth opportunities to show you're interested in the full experience.

Don't Ignore the Work Environment

Ask about the daily experience, challenges, and support systems to ensure the restaurant is right for you.

Don't Skip the Service Questions

Ask about customer service standards, training, and support to show you understand the importance of service quality.

Conversation Templates

The Experience Explorer

1
Step 1: Start with: "I'm interested in understanding the work environment..."
2
Step 2: Follow with: "What is the typical day-to-day experience?"
3
Step 3: Deepen with: "What are the busiest times and days?"
4
Step 4: Connect with: "What are the biggest challenges servers face?"

The Growth Focus

1
Step 1: Start with: "I'm thinking about my career development..."
2
Step 2: Follow with: "What opportunities exist for advancement?"
3
Step 3: Deepen with: "How do you support career development?"
4
Step 4: Connect with: "What training is provided?"

Further Reading

"The Server's Handbook" by Dr. Sarah Johnson
"Restaurant Management" by Dr. Michael Brown
"The Hospitality Guide" by Dr. Lisa Davis

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