Questions to Ask Property Management Companies
Essential questions to help you evaluate property management companies and find the right partner to protect and maximize your rental investment.
1How long have you been in the property management business?
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How long have you been in the property management business?
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Why this works
Experience indicates reliability and demonstrates they've weathered various market conditions.
2How many properties do you currently manage?
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How many properties do you currently manage?
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Why this works
Portfolio size reveals their capacity and whether they're too small or too large to provide personalized service.
3What types of properties do you specialize in?
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What types of properties do you specialize in?
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Why this works
Specialization in your property type ensures relevant expertise and better results.
4What is your fee structure and what services are included?
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What is your fee structure and what services are included?
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Why this works
Understanding all costs upfront prevents surprises and helps you compare value across companies.
5How do you screen and select tenants?
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How do you screen and select tenants?
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Why this works
Thorough tenant screening protects your investment and reduces problematic tenancies.
6What is your average tenant retention rate?
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What is your average tenant retention rate?
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Why this works
High retention indicates good tenant relations and reduces turnover costs.
7How do you handle maintenance requests and emergencies?
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How do you handle maintenance requests and emergencies?
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Why this works
Efficient maintenance processes protect property value and keep tenants satisfied.
8Do you have a network of trusted contractors and vendors?
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Do you have a network of trusted contractors and vendors?
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Why this works
Established relationships often mean better pricing and more reliable service.
9How do you determine appropriate rental rates?
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How do you determine appropriate rental rates?
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Why this works
Market analysis expertise ensures competitive pricing that maximizes income without excessive vacancies.
10What is your process for handling late or non-payment of rent?
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What is your process for handling late or non-payment of rent?
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Why this works
Clear collection procedures protect your cash flow and minimize financial losses.
11How often will you inspect my property?
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How often will you inspect my property?
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Why this works
Regular inspections identify issues early and ensure tenants are maintaining the property properly.
12What types of reports will I receive and how often?
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What types of reports will I receive and how often?
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Why this works
Detailed, regular reporting keeps you informed about your investment's performance.
13How accessible are you for questions or concerns?
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How accessible are you for questions or concerns?
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Why this works
Communication standards ensure you can reach them when needed without frustration.
14What is your eviction rate and how do you handle evictions?
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What is your eviction rate and how do you handle evictions?
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Why this works
Eviction procedures and frequency reveal how they handle difficult situations.
15Are you licensed and insured? What coverage do you maintain?
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Are you licensed and insured? What coverage do you maintain?
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Why this works
Proper licensing and insurance protect you from liability and demonstrate professionalism.
16How do you handle rent increases and lease renewals?
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How do you handle rent increases and lease renewals?
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Why this works
Strategic rent adjustments balance income growth with tenant retention.
17What marketing strategies do you use to fill vacancies?
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What marketing strategies do you use to fill vacancies?
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Why this works
Effective marketing minimizes vacancy periods and maximizes rental income.
18What happens if I'm unhappy with your services?
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What happens if I'm unhappy with your services?
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Why this works
Understanding termination clauses and flexibility shows their confidence and fairness.
19Can you provide references from current or past clients?
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Can you provide references from current or past clients?
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Why this works
Client testimonials offer insights into real experiences and service quality.
20How do you stay current with landlord-tenant laws and regulations?
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How do you stay current with landlord-tenant laws and regulations?
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Why this works
Legal compliance protects you from costly violations and ensures proper procedures.
Choosing a Property Manager
Expert tips and techniques for getting the most out of these questions.