20 Questions

Questions to Ask Refugees

Sensitive and respectful questions to ask refugees to understand their experiences, needs, and perspectives while showing empathy and support.

1

How are you adjusting to life in your new community?

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Why this works

Shows genuine care for their wellbeing and helps you understand their current challenges and needs.

2

What has been the most helpful thing for you since arriving here?

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Why this works

Reveals what support systems are working and helps you understand what kind of help is most valuable.

3

What do you miss most about your home country?

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Why this works

Shows respect for their cultural identity and helps you understand what they value most from their homeland.

4

What has been the biggest challenge in starting over?

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Why this works

Helps you understand their struggles and provides insight into how you might offer support.

5

What would help you feel more at home here?

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Why this works

Shows you want to help and provides practical guidance on how to make them feel welcome and supported.

6

What are your hopes and dreams for the future?

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Why this works

Shows interest in their aspirations and helps you understand their goals and motivations.

7

What skills or talents do you have that you'd like to share?

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Why this works

Recognizes their value and contributions, and may reveal opportunities for them to contribute to the community.

8

What has surprised you most about life here?

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Why this works

Reveals their perspective on cultural differences and helps you understand their adaptation process.

9

What would you like people to know about your culture or background?

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Why this works

Shows respect for their cultural identity and provides an opportunity for them to share their heritage.

10

What has been the most difficult part of learning a new language?

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Why this works

Shows understanding of their language challenges and may reveal ways you can help with communication.

11

What do you enjoy most about your new community?

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Why this works

Reveals positive aspects of their experience and helps you understand what they appreciate about their new home.

12

What would help you feel more connected to others here?

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Why this works

Shows you want to help them build relationships and provides guidance on how to support their social integration.

13

What are your children's experiences in school?

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Why this works

Shows concern for their family's wellbeing and helps you understand their children's adaptation challenges.

14

What would you like to learn about life here?

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Why this works

Shows you want to help them learn and may reveal opportunities for you to share knowledge or resources.

15

What has been the most meaningful support you've received?

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Why this works

Reveals what kind of help is most valuable and helps you understand how to provide effective support.

16

What would help you feel more confident in your new environment?

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Why this works

Shows you want to help them build confidence and may reveal ways you can support their empowerment.

17

What are your favorite memories from your home country?

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Why this works

Shows respect for their past and provides an opportunity for them to share positive memories and cultural heritage.

18

What would you like to contribute to your new community?

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Why this works

Recognizes their desire to contribute and may reveal opportunities for them to share their skills and talents.

19

What has been the most difficult part of leaving your home country?

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Why this works

Shows empathy for their loss and helps you understand the emotional challenges of displacement.

20

What would help you feel more hopeful about the future?

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Why this works

Shows you want to help them build hope and may reveal ways you can support their emotional wellbeing.

Supporting Refugees with Respect

Expert tips and techniques for getting the most out of these questions.

Respectful Refugee Conversations

Show Empathy and Respect

Approach conversations with genuine empathy and respect for their experiences, avoiding judgment or assumptions.

Listen Actively

Give them your full attention and listen to their responses without interrupting or offering unsolicited advice.

Be Patient and Understanding

Recognize that they may be dealing with trauma and stress, and be patient with their responses and needs.

Key Areas to Explore

Adjustment and adaptation
Support and assistance
Cultural identity and heritage
Challenges and struggles
Hopes and dreams
Skills and contributions
Community connections
Language and communication
Family and children
Emotional wellbeing

Common Mistakes to Avoid

Don't Ask About Trauma

Avoid asking about traumatic experiences or the reasons they left their home country unless they volunteer this information.

Don't Make Assumptions

Don't assume you know their experiences or needs. Ask questions and listen to their responses.

Don't Be Patronizing

Treat them as equals and avoid talking down to them or making them feel like they need to be grateful for basic support.

Conversation Frameworks

The Supportive Listener

1
Step 1: Start with: 'How are you adjusting to life here?'
2
Step 2: Follow with: 'What has been most helpful for you?'
3
Step 3: Deepen with: 'What would help you feel more at home?'

The Cultural Explorer

1
Step 1: Begin with: 'What do you miss most about your home country?'
2
Step 2: Continue with: 'What would you like people to know about your culture?'
3
Step 3: Explore with: 'What are your favorite memories from home?'

Further Reading

"The Newcomers" by Helen Thorpe
"Refugee High" by Elly Fishman
"The Displaced" by Viet Thanh Nguyen

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