20 Questions

Questions to Ask When Interviewing a Restaurant Owner

Strategic questions to evaluate a restaurant opportunity and understand the business, culture, and growth potential from an owner's perspective.

1

What inspired you to start this restaurant and what is your vision for it?

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Why this works

Reveals the owner's passion and long-term goals, helping you understand the restaurant's mission and whether it aligns with your values and career aspirations.

2

How do you approach menu development and what drives your culinary decisions?

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Why this works

Shows the owner's approach to food quality and innovation while revealing their understanding of customer preferences and market trends.

3

What is your philosophy on customer service and how do you ensure consistency?

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Why this works

Reveals the owner's commitment to customer satisfaction and shows their approach to training and maintaining service standards.

4

How do you handle staff management and what is your approach to team building?

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Why this works

Shows the owner's leadership style and reveals their understanding of human resources, which directly impacts your work environment and growth opportunities.

5

What are the biggest challenges you face in running this restaurant?

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Why this works

Reveals the owner's honesty about business difficulties and shows their problem-solving approach while helping you understand potential obstacles.

6

How do you stay competitive in the local market and what sets you apart?

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Why this works

Shows the owner's business acumen and reveals their understanding of market positioning and competitive advantages.

7

What is your approach to food costs and inventory management?

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Why this works

Reveals the owner's financial management skills and shows their understanding of restaurant operations, which affects profitability and stability.

8

How do you handle customer complaints and difficult situations?

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Why this works

Shows the owner's customer service philosophy and reveals their approach to conflict resolution and maintaining customer relationships.

9

What are your thoughts on technology and how do you use it in your operations?

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Why this works

Reveals the owner's openness to innovation and shows their understanding of modern restaurant technology and efficiency tools.

10

How do you approach marketing and attracting new customers?

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Why this works

Shows the owner's business development skills and reveals their understanding of customer acquisition and retention strategies.

11

What is your approach to staff training and development?

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Why this works

Reveals the owner's investment in employee growth and shows their commitment to professional development and career advancement.

12

How do you handle seasonal fluctuations and economic challenges?

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Why this works

Shows the owner's business resilience and reveals their strategies for managing financial stability during difficult periods.

13

What are your thoughts on sustainability and environmental responsibility?

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Why this works

Reveals the owner's values and shows their commitment to social responsibility, which may align with your personal values and career goals.

14

How do you approach supplier relationships and vendor management?

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Why this works

Shows the owner's business relationship skills and reveals their understanding of supply chain management and cost control.

15

What are your expansion plans and how do you see the restaurant growing?

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Why this works

Reveals the owner's long-term vision and shows potential growth opportunities for your career within the organization.

16

How do you handle health and safety compliance and food safety?

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Why this works

Shows the owner's commitment to regulatory compliance and reveals their understanding of food safety standards and procedures.

17

What is your approach to staff scheduling and work-life balance?

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Why this works

Reveals the owner's understanding of employee wellbeing and shows their commitment to creating a positive work environment.

18

How do you measure success and what metrics do you track?

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Why this works

Shows the owner's business acumen and reveals their understanding of key performance indicators and restaurant operations.

19

What advice would you give to someone starting their career in the restaurant industry?

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Why this works

Reveals the owner's mentorship approach and shows their commitment to developing talent and sharing industry knowledge.

20

How do you envision the restaurant industry evolving and how are you preparing for it?

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Why this works

Shows the owner's forward-thinking approach and reveals their understanding of industry trends and future opportunities.

Best Practices for Restaurant Owner Interviews

Expert tips and techniques for getting the most out of these questions.

Best Practices

Research the Restaurant and Owner

Learn about the restaurant's history, menu, and the owner's background. This shows genuine interest and helps you ask more informed questions.

Observe the Restaurant Environment

Pay attention to the atmosphere, staff interactions, and customer experience. These observations can inform your questions and show your attention to detail.

Ask About Growth Opportunities

Inquire about career advancement, training programs, and long-term opportunities. This shows your commitment to professional development and career growth.

Question Sequences

The Business Vision Sequence

1
What inspired you to start this restaurant?
2
What is your vision for the restaurant?
3
What are your expansion plans?
4
How do you see the restaurant growing?

The Operations and Management Sequence

1
How do you approach staff management?
2
What is your approach to customer service?
3
How do you handle staff training and development?
4
What are your thoughts on work-life balance?

Common Pitfalls

Don't Focus Only on Compensation

While salary is important, also consider the work environment, growth opportunities, and learning potential. A lower-paying job with great learning opportunities may be more valuable long-term.

Don't Ignore Red Flags

Pay attention to how the owner discusses staff, customers, and challenges. Negative attitudes or blame-shifting may indicate a toxic work environment.

Don't Skip the Follow-up Questions

Ask for clarification on vague answers and request specific examples. Generic responses may indicate the owner hasn't thought through important business strategies.

Conversation Templates

The Business Assessment

1
Step 1: Start with: "What inspired you to start this restaurant?"
2
Step 2: Follow with: "What is your vision for the restaurant?"
3
Step 3: Deepen with: "What are your biggest challenges?"
4
Step 4: Conclude with: "What are your expansion plans?"

The Operations Focus

1
Step 1: Begin with: "How do you approach staff management?"
2
Step 2: Explore with: "What is your approach to customer service?"
3
Step 3: Investigate with: "How do you handle staff training?"
4
Step 4: Clarify with: "What advice would you give to someone starting their career?"

Further Reading

"Setting the Table" by Danny Meyer
"The Restaurant Manager's Handbook" by Douglas Robert Brown
"Kitchen Confidential" by Anthony Bourdain

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