20 Questions

Questions to Ask When Switching 401k Providers

Essential questions to help you make an informed decision when switching 401k providers, covering fees, investment options, and service quality.

1

What are the total fees and expenses associated with your 401k plan?

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Why this works

Understanding all costs helps you compare providers and ensure you're not paying excessive fees that could significantly impact your retirement savings over time.

2

What investment options are available in your plan?

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Why this works

Knowing the investment choices helps you determine if the plan offers the diversification and risk levels appropriate for your retirement goals.

3

What is the minimum contribution required to participate in the plan?

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Why this works

Understanding contribution requirements helps you plan your budget and ensure you can meet any minimum thresholds to participate.

4

What matching contributions does your company offer?

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Why this works

Learning about employer matching helps you understand the full value of the plan and maximize your retirement savings potential.

5

What are the vesting schedules for employer contributions?

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Why this works

Understanding vesting helps you know when you'll fully own employer contributions and plan your career decisions accordingly.

6

What customer service and support do you provide to participants?

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Why this works

Knowing about support services helps you understand what help will be available when you need assistance with your account.

7

What online tools and resources are available for account management?

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Why this works

Understanding available tools helps you assess how easily you can manage your account and make informed investment decisions.

8

What are the withdrawal and loan options available?

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Why this works

Learning about withdrawal options helps you understand your flexibility in case of financial emergencies or other needs.

9

How do you handle rollovers from other retirement accounts?

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Why this works

Understanding rollover processes helps you consolidate your retirement savings and potentially reduce fees and complexity.

10

What educational resources do you provide to help participants make informed decisions?

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Why this works

Knowing about educational resources helps you assess whether you'll have the support needed to make good investment choices.

11

What are the administrative fees and how are they calculated?

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Why this works

Understanding administrative costs helps you compare the true cost of different providers and avoid hidden fees.

12

How do you handle required minimum distributions (RMDs) when participants reach age 72?

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Why this works

Learning about RMD handling helps you understand how the provider will assist with this important retirement requirement.

13

What happens to the plan if your company changes ownership or merges?

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Why this works

Understanding plan continuity helps you assess the stability of your retirement savings in various business scenarios.

14

What reporting and statements do you provide to participants?

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Why this works

Knowing about reporting helps you understand how you'll track your account performance and make informed decisions.

15

How do you handle beneficiary designations and estate planning?

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Why this works

Understanding beneficiary processes helps you ensure your retirement savings will be properly distributed according to your wishes.

16

What are the investment performance track records for your recommended funds?

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Why this works

Learning about fund performance helps you assess the quality of investment options and make informed choices.

17

How do you handle automatic enrollment and escalation features?

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Why this works

Understanding automatic features helps you take advantage of behavioral finance benefits that can increase your savings over time.

18

What are the plan's compliance and fiduciary responsibilities?

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Why this works

Learning about compliance helps you understand the legal protections and responsibilities of the plan administrator.

19

How do you handle participant communications and updates?

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Why this works

Understanding communication processes helps you stay informed about plan changes and important updates.

20

What are the termination and distribution options when leaving the company?

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Why this works

Learning about termination options helps you understand your choices when changing jobs and how to preserve your retirement savings.

Evaluating 401k Providers

Expert tips and techniques for getting the most out of these questions.

Making Informed Decisions

Compare Total Costs

Look beyond just expense ratios to understand all fees including administrative, recordkeeping, and investment management costs.

Assess Investment Quality

Evaluate the quality and diversity of investment options, including low-cost index funds and target-date funds.

Consider Service Quality

Look for providers with strong customer service, educational resources, and user-friendly online platforms.

Key Evaluation Areas

Fee structure and total cost of ownership
Investment options and fund quality
Employer matching and vesting schedules
Customer service and support
Online tools and educational resources
Administrative efficiency and compliance
Plan flexibility and participant features

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