20 Questions

RFP Questions to Ask Vendors

Essential RFP questions to ask vendors during the procurement process to evaluate capabilities, pricing, and fit for your project needs.

1

Can you provide a detailed description of your proposed solution?

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Why this works

Understanding their solution helps you evaluate if it meets your requirements and technical specifications.

2

What relevant experience do you have with similar projects?

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Why this works

Learning about their experience helps you assess their capability to deliver on your specific needs.

3

What is your proposed timeline for implementation?

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Why this works

Understanding timelines helps you plan the project and ensure it aligns with your schedule requirements.

4

What is the total cost breakdown including all fees and charges?

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Why this works

Learning about full costs helps you compare vendors accurately and budget appropriately.

5

What resources and team members will be assigned to our project?

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Why this works

Understanding team composition helps you know who you'll work with and their qualifications.

6

How do you handle project management and communication?

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Why this works

Learning about their management approach helps you understand how the project will be coordinated.

7

What quality assurance processes do you have in place?

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Why this works

Understanding quality measures helps you ensure deliverables will meet your standards.

8

What support and maintenance services do you provide?

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Why this works

Learning about ongoing support helps you understand what happens after initial implementation.

9

Can you provide references from similar clients?

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Why this works

Understanding past client experiences helps you verify their capabilities and track record.

10

What are your payment terms and conditions?

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Why this works

Learning about payment structure helps you plan cash flow and understand financial commitments.

11

How do you handle changes or scope modifications?

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Why this works

Understanding change management helps you know how flexibility is handled and costs are managed.

12

What risks do you foresee and how would you mitigate them?

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Why this works

Learning about risk assessment helps you understand their planning and problem-solving capabilities.

13

What sets your solution apart from competitors?

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Why this works

Understanding differentiators helps you see their unique value and why to choose them.

14

What training and documentation will you provide?

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Why this works

Learning about training helps you ensure your team can effectively use the solution.

15

How do you ensure data security and compliance?

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Why this works

Understanding security measures helps you protect sensitive information and meet regulatory requirements.

16

What are your escalation procedures for issues?

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Why this works

Learning about problem resolution helps you understand how urgent issues will be handled.

17

What is your approach to scalability and future growth?

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Why this works

Understanding scalability helps you ensure the solution can grow with your needs.

18

What warranties and guarantees do you offer?

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Why this works

Learning about warranties helps you understand what protection you have if problems arise.

19

How do you measure project success?

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Why this works

Understanding success metrics helps you align on expectations and evaluation criteria.

20

What are the contract terms and termination clauses?

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Why this works

Learning about contract details helps you understand your commitments and exit options.

RFP Evaluation Best Practices

Expert tips and techniques for getting the most out of these questions.

Effective Vendor Evaluation

Be Specific

Provide detailed requirements and context so vendors can propose accurate solutions and pricing.

Compare Apples to Apples

Use consistent criteria and questions across all vendors to make fair comparisons.

Look Beyond Price

Consider quality, experience, support, and cultural fit in addition to cost.

Key Evaluation Areas

Solution capabilities and fit
Experience and references
Timeline and resources
Pricing and payment terms
Project management approach
Quality assurance and support
Risk mitigation and security

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